TERMS, PRIVACY & POLICIES
BRIGHTCODEWORKS | STR. CRINULUI NR. 1A, 555300, CISNADIE, ROMANIA | EFFECTIVE: 2026-09-04
Privacy Policy
[1.1] BrightCodeWorks ("Company", "we", "us") is committed to protecting the privacy and personal data of all visitors and clients ("User", "you") interacting with our digital platforms and services. This Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Romanian data protection legislation.
[1.2] Data Controller. The data controller responsible for your personal data is BrightCodeWorks, registered at 555300, Str. Crinului nr. 1A, Cisnadie, Romania. Contact: [email protected].
[1.3] Data We Collect. We may collect the following categories of personal data: (a) identification data (name, email address, phone number); (b) communication data (messages, inquiries, project briefs submitted via forms); (c) technical data (IP address, browser type, operating system, referring URLs, cookie identifiers); (d) usage data (pages visited, time spent, navigation patterns).
[1.4] Purpose of Processing. Your personal data is processed for the following purposes: (a) to respond to your inquiries and deliver requested services; (b) to execute contractual obligations arising from service agreements; (c) to improve our website functionality and user experience; (d) to comply with legal and regulatory obligations; (e) to send service-related communications (with your consent where required by law).
[1.5] Legal Basis for Processing. We process personal data based on: (a) performance of a contract (Art. 6(1)(b) GDPR); (b) legitimate interest (Art. 6(1)(f) GDPR); (c) consent (Art. 6(1)(a) GDPR) where applicable; (d) legal obligation (Art. 6(1)(c) GDPR).
[1.6] Data Retention. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months. Technical logs are retained for 12 months.
[1.7] Data Sharing. We do not sell, trade, or rent your personal data. Data may be shared with: (a) service providers who assist in website hosting, analytics, and communication (under strict data processing agreements); (b) public authorities when legally required.
[1.8] International Transfers. If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
[1.9] Your Rights. Under GDPR, you have the right to: (a) access your personal data (Art. 15); (b) rectify inaccurate data (Art. 16); (c) request erasure ("right to be forgotten") (Art. 17); (d) restrict processing (Art. 18); (e) data portability (Art. 20); (f) object to processing (Art. 21); (g) withdraw consent at any time (Art. 7(3)). To exercise these rights, contact us at [email protected].
[1.10] Data Security. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security audits.
[1.11] Complaints. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) at https://www.dataprotection.ro.
Terms of Service
[2.1] These Terms of Service ("Terms") govern the use of all services provided by BrightCodeWorks, registered at 555300, Str. Crinului nr. 1A, Cisnadie, Romania ("Company", "we", "us"). By engaging our services, you ("Client", "you") agree to be bound by these Terms.
[2.2] Scope of Services. BrightCodeWorks provides market research, visual strategy, brand recall systems, consumer insight mapping, and related design consulting services. The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Service Agreement or Order Form.
[2.3] Service Agreements. Each project engagement is governed by a written Service Agreement that specifies: (a) project scope and deliverables; (b) timeline and milestones; (c) pricing and payment schedule; (d) revision and acceptance criteria. In the event of conflict between these Terms and a Service Agreement, the Service Agreement shall prevail.
[2.4] Payment Terms. All invoices are payable within 14 days of issuance unless otherwise specified in the Service Agreement. Late payments accrue interest at a rate of 1.5% per month. Services may be suspended for accounts more than 30 days overdue.
[2.5] Intellectual Property. Upon full payment, all final deliverables and work product created specifically for the Client under a Service Agreement are assigned to the Client. BrightCodeWorks retains ownership of pre-existing materials, methodologies, tools, and frameworks used in the delivery of services.
[2.6] Confidentiality. Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives the termination of the service relationship for a period of 36 months.
[2.7] Limitation of Liability. BrightCodeWorks' total aggregate liability under any Service Agreement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.
[2.8] Termination. Either party may terminate a Service Agreement with 14 days' written notice. Upon termination, the Client shall pay for all work completed up to the termination date. Unused pre-paid amounts are refundable per the Refund Policy.
[2.9] Governing Law. These Terms are governed by the laws of Romania. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Sibiu, Romania.
Refund & Reimbursement Policy
[4.1] This Refund Policy applies to all services provided by BrightCodeWorks, registered at 555300, Str. Crinului nr. 1A, Cisnadie, Romania ("Company", "we", "us"). We are committed to fair and transparent refund practices.
[4.2] Pre-Project Cancellation. If a project is cancelled before any work has commenced (within 48 hours of payment and before the kick-off meeting), a full refund of the advance payment will be issued within 10 business days.
[4.3] In-Progress Cancellation. If a project is cancelled after work has commenced but before completion, the Client is entitled to a partial refund calculated as follows: (a) all work completed to date will be delivered; (b) a refund of the difference between the total amount paid and the value of work completed will be issued within 14 business days; (c) work completed is determined based on milestone achievement as outlined in the Service Agreement.
[4.4] Completed Projects. Refunds for completed projects are evaluated on a case-by-case basis. If deliverables substantially fail to meet the specifications defined in the Service Agreement, the Client must submit a written request within 14 days of final delivery. We will review the claim and, if valid, offer: (a) free revisions to meet specifications; or (b) a partial refund proportional to the deficiency.
[4.5] Non-Refundable Items. The following are non-refundable: (a) research and discovery phase fees once the work has been delivered; (b) third-party costs incurred on behalf of the Client (e.g., stock imagery, fonts, software licenses); (c) rush fees for expedited delivery.
[4.6] Dispute Resolution. Refund disputes should be directed to [email protected]. We aim to resolve all disputes within 30 business days. If resolution cannot be reached, the dispute shall be submitted to the courts of Sibiu, Romania.
[4.7] Processing Time. Approved refunds are processed within 10-14 business days and issued to the original payment method. The Client will receive email notification once the refund has been processed.